Terms and Conditions for Disneyana+

Mirabellevej 11E
Randers NØ
Phone: 40979979
VAT: 33463391


Disneyana+ accepts online payments with the following credit cards
Visa/Dankort, Visa, Mastercard and Mobilepay.
Payment will only be deducted from your account when the physical item is
shipped or the virtual product is created unless otherwise agreed or stated on
your order.
All prices on the website include VAT.
The website uses the following currencies for pricing:
Euro (EUR)
Disneyana+ uses a secure payment server that encrypts all information with
SSL protocol, meaning your data is secure and cannot be read by other third
Disneyana+’s own website also uses encryption with SSL protocol.

Delivery and Shipment

The delivery time for your order is 3-7 business days.
Disneyana+ uses PostNord – Private, PostNord – Business for shipment of your
ordered items.
Freight cost is calculated from the weight of the items.
You can choose to have your shipment sent with delivery to your home address
or the nearest package shop.
You will receive a tracking number upon shipment, which allows you to track the
shipment at all times.

If you regret your purchase (Withdrawal)

Disneyana+ offers a 14 days full refund on goods purchased on the website
unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
Any return costs you incur yourself.
The request for cancellation must be notified to us no later than 14 days after
delivery, and must be delivered to us no later than 14 days after we are informed
of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send
us an e-mail on info@disneyanaplus.com. In your message, clearly make us
aware, that you want to use your right of withdrawal.

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value
of the goods caused by handling it other than what is necessary to determine the
nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were
shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered
used and of decreased value. This means, that when the purchase is canceled,
you will receive a minor portion or none of the purchase amount refunded. It is
up to Disneyana+ to evaluate the condition of the item.

Warranty / Compaints

There is a 2 year warranty on products according to the Danish Sales of Goods
Act. The warranty applies to all errors in software, material and fabrication.
Complaints regarding errors and defects must be reported to Disneyana+ in a
reasonable time after the goods have been received. We consider af maximum
of months as a reasonable time, unless otherwise agreed. We will refund
reasonable shipping costs.
The complaint waives right to warranty if the items are handled improperly or

There is also 24 months of right of complain for all purchases.
Known as (reklamationsret) in Danish.
More information regarding this Danish law, can be found here:

Disneyana+ covers return costs to a reasonable extent.
When returning, please contact us at:
Mirabellevej 11E
Randers NØ
Phone: 40979979
Warranty complaints will not be accepted if they are sent by cash-on-delivery

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal
information to others. They are only registered in our customer directory. You
can request to have your information deleted at any time.
In order for you to enter into an agreement with Disneyana+, we need the
following information:
. Name
. Address
. Phone number
. Email address
Registration of your personal information is used for the sole purpose of
delivering the goods to you.
The personal information is registered with Disneyana+, and stored for up to five
years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always
happens by submitting your explicit consent, so that you are informed exactly of
what information is being collected and why.
The director and employees for Disneyana+ have access to the information
recorded about you.
The data manager in Disneyana+ is: Niels Verner.
We do not store and transmit customer information encrypted.

As registered with Disneyana+, you always have the right to object to the
registration. You also have the right to know what information is registered about
you. You have these rights under the Personal Data Act and in connection with
this, please contact info@disneyanaplus.com .


On https://disneyanaplus.com/, cookies are used for the purpose of optimizing
the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions
on  Webshop Cookies and Privacy Policy .
Log Statistics
We use log statistics at https://disneyanaplus.com/,
which means, we have a statistics system, that gathers information, that can
supply us with a statistical indication of, how many visitors the site has, where
they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve Disneyana+’s website.
Consumer Protection
Learn more about your consumer protection when paying online with

Quickpay’s Gateway payment service solution reference:


Complaints about product can be sent to:
Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby
For citizens of Europe who reside outside of Europe, complaints must be
submitted through the EU Commisions Online Complaints Platform.
When complaining you need to denounce our email address,
info@disneyanaplus.com, and the site, on which you made your purchase.